Terms & Conditions
Purchase, Shipping & Refund Policy
1. We accept returns or exchanges only if items are defective or incorrect products are sent. We require you to send us a photo of the defective or incorrect items within 30 days of receipt.
2. Request for exchanges or refunds will not be accepted for items ordered in error. Please ask all questions before ordering, to make sure you purchase the correct item.
3. You must inspect all items upon receipt, and notify us immediately if there are any issues. We will not replace, refund or exchange products if they are / have been modified or attempted to be installed. Returns due to defect must be initiated within 30 days of receipt.
4. Import duties and local taxes are NOT included in the quoted price of goods being delivered to any location. You will be responsible for paying any and all import duties and local taxes including any administration charges upon receipt. You will also be responsible for clearance of the items by providing all necessary information to the customs if they require it. We are not responsible for any issues caused by the customs of your country. If a package sent to you is returned back to us through no fault of ours (i.e. you did not collect the package), all shipping and return costs will be charged to you.
5. We will not be responsible and will not accept request for refunds or re-sending of items if parcels are delayed, held by, confiscated by your country’s authority (e.g. Customs, Government, etc) or Postal Service.
6. Any cancellations requests for orders that have NOT been shipped yet will incur a 5% transaction fee to the customer. Cancellations are not accepted for orders that have already been shipped.
7. Returns We currently do not accept returns on any automatic watches. Please read each product’s description very carefully and contact us with any questions you may have. All watches purchased from Alexander James Watches come with a 12 month manufacturers warranty, valid from the date of your purchase. Please see the warranty page for more information.